Once your order is placed, you may not be able to edit or cancel it. If you need to modify certain details such as the delivery address, please check your account to see if changes can be made. While we strive to accommodate requests on a case-by-case basis, we cannot guarantee that modifications will be possible after the order is confirmed.
The risk of loss or damage to your canvas print passes to you once the product is delivered to the carrier. If the carrier’s tracking information indicates that the product was delivered, it becomes your responsibility to file a claim with the carrier for any lost or damaged shipments. Unfortunately, in such cases, we cannot provide refunds or resend the product.
For customers in the European Economic Area or the United Kingdom, the risk of loss or damage passes to you once you, or a third party indicated by you, takes physical possession of the product.
If you are shipping to customers in Germany, the risk of loss or damage passes to you once the shipment crosses the German border. Until that point, Printful assumes full responsibility for any loss or damage that occurs.
In the event that a shipment is lost in transit, you or your customer must submit a claim for replacement or credit within 30 days of the estimated delivery date. All claims are subject to investigation by Printful and are evaluated at their sole discretion. Please note that delivery to P.O. boxes cannot be guaranteed.
For any issues related to shipping, please contact us within 30 days of the delivery or estimated delivery date. In some instances, you may need to reach out directly to the shipping carrier to resolve the issue.
